Responsible Play

At IvyBet we take a proactive approach to player safety and healthy play. Our IvyBet Responsible Gambling commitment sets out clear principles and practical tools to help Canadians enjoy gaming within safe limits. Through transparent policies, personalised controls, and easy access to support, our goal is to prevent harm and promote informed choices. Players are treated with respect and discretion while we work to identify risk early, provide options to manage behaviour, and connect people who need additional help with accredited support organisations.

Our Responsible Gambling Principles

Protecting players is central to our operations. Fair play, transparency, and privacy form the basis of our approach, and our policies are designed to reduce harm and support responsible enjoyment. Collaboration with regulators and adherence to industry best practices guide how we monitor activity, enforce limits, and respond to concerns.

Tools to Manage Your Play

Deposit and Loss Limits

Flexible deposit and loss limits are available to everyone. Players can set daily, weekly, or monthly caps through their account settings, and limits can be lowered instantly to support immediate control. Raising limits involves a cooling-off period so that changes are considered carefully.

Time Limits and Session Reminders

Session reminders and time limits help maintain perspective during play. Customisable alerts notify players after preset durations, and optional auto-logout features are available for those who prefer stricter session control. These tools aim to reduce prolonged play and encourage regular breaks.

Self-Exclusion and Cooling-Off

Short-term time-outs, longer cooling-off periods, and full self-exclusion are offered to any player who requests them. Support for account closure and reactivation is handled sensitively, with clear instructions and confirmation steps to ensure choices are deliberate and respected.

Recognizing Problematic Behaviour

Signs of risk can include chasing losses, rapid increases in deposit frequency or size, neglecting other responsibilities, and emotional distress linked to play. Our monitoring systems flag unusual patterns and our team follows up with non-judgemental messaging to offer support and recommend tools to reduce harm.

Staying in Control

Practical steps for staying in control include setting strict financial limits, using time reminders, avoiding play when stressed or impaired, and discussing concerns with someone trusted. Responsible decisions are easier when players tailor their account settings to match personal budgets and life commitments.

Access to Professional Help and Support Organisations

When professional support is needed, we provide information and direct links to accredited organisations serving Canada, including provincial helplines and national resources. Confidential counselling, peer support, and treatment options are available through partners, and our team will facilitate referrals when requested.