Full Terms and Conditions
Welcome to IvyBet. This Terms and Conditions page sets out the rules that govern use of our platform and the legal relationship between our company and users in Canada. The document explains user responsibilities, eligibility, permitted use, and operational procedures such as account verification, deposits and withdrawals, promotions, dispute resolution, and how we update these terms. Compliance with the rules here is required to access gaming, sportsbook and related services, and any capitalized terms used in specific sections carry the meanings assigned elsewhere in our platform documentation.
Account Responsibilities
Registration and Verification
Account holders must provide accurate personal information during registration and update it as necessary; we require identity and address verification before permitting withdrawals. Submission of valid government ID, proof of address, and proof of payment ownership may be requested, and refusal or failure to supply requested documents may result in account suspension or closure.
Account Security and Conduct
Passwords and account credentials are the responsibility of the account holder, and we recommend enabling available security features. Sharing accounts, allowing third-party access, or operating multiple accounts is prohibited, and we may restrict or close accounts where unauthorised access, fraud, or suspicious activity is suspected.
Eligibility Requirements
Access to our services is limited to persons of legal gambling age in their province or territory of residence (typically 18 or 19 years depending on local law). Residency in a permitted jurisdiction is required and use of VPNs or location-masking tools to circumvent geographic restrictions is not allowed. We reserve the right to refuse services to users from restricted countries.
Acceptable Use of the Service
Our platform must be used in good faith for lawful gaming and betting purposes only. Attempts to manipulate games, exploit bonuses, engage in arbitrage, collude with other players, or use automated bots are expressly forbidden. Behaviour that interferes with platform integrity, exploits technical faults, or harms other users will result in penalties including loss of funds, account suspension, and forfeiture of winnings.
Bonus and Promotion Rules
Promotions and bonuses are subject to specific terms that govern eligibility, wagering contributions, maximum bet limits while wagering, and expiry periods. Where bonuses are credited, we will apply stated wagering requirements and game weighting; deposits using excluded payment methods will not qualify for promotional offers. Bonus abuse or circumvention of promotion rules can lead to revocation of offers and account restrictions.
Deposits and Withdrawals
Funds may be deposited and withdrawn using payment methods presented in our cashier, with amounts denominated in CAD where available. Minimum and maximum limits, processing times, and verification requirements are stated at the point of transaction; we require completed KYC before processing withdrawals. Third-party beneficiary payments are not accepted and source-of-funds checks may be applied for large transactions.
Dispute Handling
Users should contact our support team in the first instance to resolve disputes. Where a resolution cannot be reached, we will review account records, game logs, and transaction histories to reach a fair outcome. Final decisions will be made in accordance with these terms and applicable law in our operating jurisdiction, with escalation options described in our dispute policy.
Updates to the Terms
Terms and Conditions may be amended periodically to reflect legal, technical, or business changes. Notice of material changes will be provided via the site or email, and continued use of the service after notification constitutes acceptance of the updated terms. Users are responsible for reviewing terms regularly and complying with the most current version.