IvyBet Casino Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect personal information when you create an account, use our online casino and sportsbook, or interact with our services in Canada. We take your privacy seriously and describe below what data we gather, why we use it, and how you can manage your information.

Types of data we collect

Personal data

We collect information you provide directly when registering or verifying your account, including name, date of birth, contact details, address, and identity documents for verification. We also record account credentials, communication preferences, and any messages you send to our support team.

Technical data

Technical data includes IP address, device identifiers, browser and operating system details, language settings, and logs of how you interact with the site. We use secure protocols to collect this information so we can operate the service and prevent fraud.

Transactional data

Transactional data covers deposits, withdrawals, play history, bets, wins and losses, rewards activity, and payment method details. We may also store records of responsible-gambling settings you choose, such as deposit limits or self-exclusion requests.

How we use information

We use your data to create and manage your account, process payments, verify identity, and comply with legal and regulatory obligations. Data is also used to provide customer support, detect and prevent fraud, enforce our terms, and improve service reliability. With your consent, we may use certain data for targeted communications and promotional offers.

Data protection practices

We protect personal information using reasonable technical and organisational measures, including encryption in transit, secure servers, and access controls. Only authorised staff and third-party partners with a legitimate need have access to personal data. We retain information for as long as necessary for business or legal purposes, with retention periods varying by data type.

Cookies and tracking technologies

We use cookies, pixel tags, and similar technologies for essential site functions, analytics, and marketing. Functional cookies keep you logged in and remember settings. Analytics cookies help us understand site performance. Marketing cookies deliver relevant offers and measure campaign effectiveness. You can manage cookie preferences through your browser or the cookie settings on the site.

User rights

Canadian users have rights to access, correct and request deletion of personal data subject to legal requirements. You can review or update basic account details in your profile. To request access, correction or deletion, contact our privacy team. We will respond in accordance with applicable law and may ask for proof of identity before making changes.

Access, correction and deletion of data

To exercise your rights, sign in to your account and use the profile tools or contact [email protected]. We will confirm receipt and process requests, taking steps to verify identity and preserve data needed for compliance or dispute resolution. Some records may be retained where required by law.

Information sharing and third parties

We share personal data with payment processors, identity verification providers, security vendors, analytics partners, and regulatory authorities where required. We require third parties to protect data and use it only for agreed purposes. If we transfer data across borders, we take measures to ensure an adequate level of protection.

Privacy policy updates

We may update this policy from time to time to reflect operational changes. Material changes will be posted on the site with an updated effective date. For any questions about privacy or our practices, contact [email protected] or reach out via your account support options.

Thank you for trusting IvyBet with your personal information. If you prefer, you can also see simplified privacy tools and settings in your account when logged in to Ivy Bet.