Responsible Gambling

At IvyBet we take responsible gambling seriously. We want play to be safe, controlled and fun, so we provide clear tools and guidance to help you manage your activity. This page explains our player protection principles, the controls available on your account, signs of problem gambling, and where to get extra support in Canada.

Player protection principles

We aim to protect customers by promoting informed play and offering easy-to-use controls. We monitor accounts for risky behaviour and may reach out if we see patterns that suggest harm. We operate with a precautionary approach: if you ask for help, we will act quickly and without judgement.

Activity-control tools

You can manage your account settings directly from your profile. Available controls include deposit limits, session reminders, cooling-off periods and self-exclusion. Most tools are instant, but some changes that reduce limits may carry a short waiting period to prevent impulsive reversals.

Deposit and loss limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. You can also set loss limits where available to cap net losses over a chosen period. Limits can be adjusted up or down, although raising limits may require a cooling-off interval and extra verification for safety.

Time limits and session controls

Use session reminders and reality checks to keep track of time spent playing. You can enable pop-ups that show session length and net result after set intervals. If you need a break, request an account time-out for a few days or weeks through your account settings or live chat.

Self-exclusion

If you feel you need a longer break, you can apply for self-exclusion. Self-exclusion blocks access to your account for the period you choose and can be temporary or permanent. To start self-exclusion, use the account tools or contact support and we will action your request and confirm the exclusion period.

Recognizing signs of problematic behaviour

Warning signs include spending more than planned, chasing losses, neglecting daily responsibilities, borrowing money to gamble, or playing for longer than intended. If you notice these changes in yourself or a friend, take immediate steps to limit access and seek support.

Tips for staying in control

Practical steps include setting strict deposit and loss limits, scheduling regular breaks, avoiding gambling when upset or under the influence, and not using multiple accounts. Keep payment methods separate from everyday accounts and consider removing saved card details for extra control.

Professional help and support organisations

If you need specialist help, reach out to provincial resources or national services such as Gambling Therapy and other Canadian helplines. Our support team can also guide you to local services. For assistance with account controls or urgent requests, contact Ivy Bet via live chat or account support and we will help you access the right help.